TUI Travel PLC - Manchester, England (Manchester, United Kingdom)
Job Description
At A Glance
To lead a team of motivated people and create the right environment to deliver outstanding customer service and the required sales and profit performance within your region.
What You'll Be Doing
- Deliver regional sales, profit and controllable costs against KPIs
- Lead and inspire a team of managers to develop a one team mentality and culture with winning spirit
- Manage the FTE Plan and deliver improved productivity and performance
- Effectively lead, coach, manage, improve performance and inspire a team of Managers
- Deliver the customer service proposition to meet the needs of the changing customer
- Ensure shop standards, processes and procedures are adhered to
- Proactively share knowledge acquired at the sharp end with relevant parts of the business
- Lead and drive changes in ways of working to assist in delivering the distribution strategy
- Deliver the customer proposition to support TUI UK & I vision and values within your region
- Deliver the Brand Strategies (First Choice & Thomson) in your region
- Ensure the efficient and effective delivery of all field operations - Sales delivery, processes, recruitment, performance management, training and development within your region
- Deliver the change to one operational structure to include the harmonisation of operational policies and processes across the two brands
- Build meaningful relationships with support functions and external customers
What We're Looking For
- Commercially aware
- Experienced in managing a sales and retail environment
- Planning, organising and problem solving skills
- Team management skills (set expectations, motivate and improve performance)
- Numerate - budgeting, cost control and interpretation of MI
Interpersonal skills - Selling skills
- Energetic and resilient
- Self starter, motivated and able to work on own
- Pragmatic and rational
- Passionate about sales and service
- Customer Focused
Company Description
TUI Travel is one of the world's leading leisure travel groups, with over 240 trusted brands in 180 countries and more than 30 million customers. From the most popular holiday brands to an unparalleled collection of independent travel providers and online accommodation businesses, we offer experiences and expertise for every conceivable type of traveller. 'Making travel experiences special' underpins everything we do and keeps our focus on providing the unrivalled choice, professionalism and confidence our customers and stakeholders can rely on. Naturally, most of the people who are drawn to the leisure travel industry share a passion for travel and our offices are buzzing with driven people who genuinely love what they do. Working for TUI Travel can open up a world of opportunities and we pride ourselves on nurturing our talent and providing our people with exciting career prospects. The diversity of our organisation brings with it many career opportunities both nationally and internationally. We are a truly global business, employing 54,000 people and operating in 31 key source markets worldwide. As a dynamic, influential company we are committed to responsible leadership and we know that this is fundamental to preserving the quality and desirability of our holiday and travel products for years to come. TUI Travel PLC is listed on the London Stock Exchange as a member of the FTSE 100 and FTSE4Good indices with the ticker code TT.
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