Silver Spring Networks - Redwood City, California, US (San Francisco Bay Area)
Job Description
This position reports to the Director of Customer Support. The Technical Support Engineer provides support services and incident management reporting via email, web and telephone to Silver Spring Networks’ global utility customers. Responsibilities include account management, setting outstanding customer service expectations, providing timely communication, case management, and troubleshooting of SSN’s Core Applications, Database, OS and network devices. In addition, you will also be required to share “on-call” duty for emergency incident handling outside of our standard support hours.