Call Center Manager - ADP - Chicago, IL

Call Center Manager

ADP - Chicago, IL, US (Greater Chicago Area)

Job Description

Requisition #: 59386
Job Title: Call Center Manager
Country: United States
State: Illinois
City: Chicago
Employment Status: Full Time
Division:

Job Responsibilities:
(Description)

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP!
SBS Service Excellence is a core value at ADP. In our Small Business Services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your Career? Provides overall direction and leadership to Client Service associates and to specialty positions either directly or through others, depending on level. Manages the activities of team members in one or multiple locations; may act as the functional manager in a remote location. Assumes accountability and responsibility to meet or exceed the region's performance goals, especially in the areas of quality, client retention, productivity and call management. Effectively motivates associates through continual guidance, direction, development and coaching. Provides on-going feedback and is responsible for performance evaluation/management and compensation administration. Analyzes abilities and knowledge of the team to determine training requirements. Provides continual communication and coordination of functional activities with corporate and other regional departments to ensure effective client support. Handles escalated and unresolved client issues. Provides continual department reports and updates to senior management and participates in the decision making process within the region. Acts as a backup to the Client Relations Executive/Service Center Executive.

Qualifications Required:
(Experience, Skills, Academic)
- Bachelor's Degree (preferred) or equivalent work experience
- 3-4 years of experience in a senior service role or equivalent with in-depth knowledge of the daily operation of the department and the ability to lead others.
- Management experience preferred.
- Demonstrated ability to effectively manage time and prioritize issues under the pressure of multiple deadlines and tight time constraints.
- Must have the ability to effectively communicate to both clients and internal associates.
- Knowledge of payroll, payroll products and services.
- Must have effective presentation skills. About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business

With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment.

ADP is committed to investing in our associates' career development and professional growth. In fact, we have been repeatedly recognized by Training magazine's "Training Top 125" list. To find out more About ADP, please visit our website at www.ADP.com. (NASDAQ: ADP)



ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

All Locations: United States, Chicago, IL


Education:
Job Category: Management
Area of Interest: General Management