Senior Application Support Analyst - La Trobe University - Australia

Senior Application Support Analyst

La Trobe University - Australia

Job Description

• Use your SQL skills in an ITIL environment at La Trobe University


• Full time continuing role


• $72,131-$79,641 p.a, plus up to 17%superannuation

La Trobe University's success is driven by people who are committed to making a difference. They are creative and highly motivated, pursue new ideas and create knowledge. La Trobe is among the top 50 universities in the world under the age of 50 (QS World University Rankings 2012), one of Australia's research leaders,and the largest provider of higher education to regional Victoria. Our teaching and research address some of the most significant issues of our time and we're passionate about driving change to benefit the communities we serve.

The position

In this role you will provide specialist support and develop a detailed working knowledge of the entire application portfolio. You will partake in the incident management process, create and maintain operational and process documentation while consulting and interacting with key business representatives, and end users. You will also actively participate in the problem management and change management processes.

The candidate

To succeed, you will possess…

• A tertiary qualification with at least four years of relevant experience in an Information Technology or business systems environment


• Knowledge and experience of current ITIL framework including a strong understanding of ITIL principles and their practical application in an application support environment; ITIL v3 certification will be highly regarded


• Demonstrated SQL skills and the ability to write complex queries against complex database structures using a range of Database Management Systems


• Demonstrated ability to configure IIS 6 and IIS 7 web sites to serve web based applications; and Advanced Windows Server 2003 and 2008R2 skills


• Excellent verbal and written communication skills as well as interpersonal skills


• A thorough understanding of the Systems Development Life Cycle (SDLC)

Closing date: 22nd of July 2013

Position Enquiries: (03) Caitlin Taylor, Recruitment Advisor 03) 9479 1623

To view the Position Description or for information on how to apply, please go to www.latrobe.edu.au/jobs and search 547035 under "Current Vacancies".

This position is open to people with valid full-time working rights in Australia.

Please address Key Selection Criteria and attach these with your application.

La Trobe University is an Equal Opportunity Employer.

For further enquiries on how to apply for this role, please contact Caitlin Taylor, Recruitment Advisor, on +61 (03) 9479 1623.