Akamai Technologies - Chicago, IL (Greater Chicago Area)
Job Description
About the JobAs an Engagement Manager (EM), you will use your background in technical pre-sales, project management and delivery to help define and develop our customers’ online strategies, moving them from concept to implementation. The EM is an integral part of the sales cycle, collaborating with the Account Executive to expand the use of Akamai’s services within the account. As an EM, you will also own the overall technical delivery for the accounts - establishing deep relationships within the account, gathering requirements, defining solutions and ensuring successful implementations.
About the Team
The Enterprise Services team is an experienced group of industry experts and Internet technologists working the top Financial Services, Automotive, Life Sciences, and CPG companies in North America. From a range of backgrounds across these key verticals, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service. Engagement Managers are part of Akamai’s Global Services & Support team, working with Sales, Technical Support, Business Support and Professional Services to deliver high value Akamai services to our premier customers.
Responsibilities:- Serve as the central point of contact for the customer, managing the client relationship, overseeing integration work on the account, and ensuring we meet or exceed customer expectations.
- Work independently or lead small technical teams with Akamai’s media accounts to evaluate the customer’s web and online video architecture, and deliver the appropriate integrated solution.
- Provide recommendations for technical strategies and solutions.
- Own customer implementation projects, including full project management, team leadership, creation and maintenance of implementation documentation, and tracking timelines and deliverables.
- Work closely with Sales to educate customers on Akamai's services and solutions - includes conference calls, site visits, presentations, technical evaluations, proposals, and follow up on all customer related issues.
- Create and expand the customer relationship through exploration of the customer’s business.
- 10-25% travel required.
Qualifications:
Basic Qualifications
- Bachelor's Degree in Engineering, Computer Science or relevant technical field experience.
- Minimum 3 years of overall IT experience.
- Minimum 2 years of experience with delivering consulting services, including involvement in selling services.
- Minimum 2 years of experience with enterprise-level project management (SOWs, contract management, risk management, staffing) or equivalent experience.
Desired Qualifications
- Demonstrated success developing client relationships.
- Detailed knowledge of Internet technologies such as HTTP, DNS, SSL, TCP/IP, streaming, etc.
- Experience with products and processes related to security, digital media, broadcasting or online publishing.
- Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level.
Other Information
- Is relocation available for this position: No
- Is US Citizenship required: No
- Is a Security Clearance Required: No
About Akamai:
No one carries more of the world's Web traffic than Akamai, so working with Akamai means you’re helping some of the world’s best known brands succeed in bringing any experience to any device, anywhere. Cloud computing, SaaS, eCommerce, online entertainment and dynamic personalized experiences are all fueled by Akamai technology. Join Akamai and you join a culture that’s extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions. Some of the best minds in business, mathematics, and engineering work at Akamai – leading, learning and shaping the future of the Internet.
Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply. No time to apply? Join our Talent Community.
Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.
Company Description
If you've ever shopped online, downloaded music, watched a web video or connected to work remotely, you've probably used Akamai's cloud platform.
Akamai helps businesses connect the hyperconnected, empowering them to transform and reinvent their business online. We remove the complexities of technology, so you can focus on driving your business faster forward. Enabling you to embrace trends like mobile and cloud, while overcoming the challenges presented by security threats and the need to reach users globally.
Customers trust our cloud platform to securely deliver high-performing user experiences to any device, anywhere. Reaching globally and delivers locally, The Akamai Intelligent Platform™, provides customers with unmatched reliability, security, and visibility into their online businesses.
Akamai helps businesses connect the hyperconnected, empowering them to transform and reinvent their business online. We remove the complexities of technology, so you can focus on driving your business faster forward. Enabling you to embrace trends like mobile and cloud, while overcoming the challenges presented by security threats and the need to reach users globally.
Customers trust our cloud platform to securely deliver high-performing user experiences to any device, anywhere. Reaching globally and delivers locally, The Akamai Intelligent Platform™, provides customers with unmatched reliability, security, and visibility into their online businesses.
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