Akamai Technologies - Chicago, IL (Greater Chicago Area)
Job Description
About the Job
Senior Technical Project Managers are a part of the Akamai Professional Services team and work directly with Akamai's clients to deliver Akamai solutions. TPMs lead and manage the integration of customers’ web sites with the Akamai network. They are involved from early in the pre-sales cycle (proposals and trials) through implementation and customer sign-off. TPMs must have a full understanding of development methodologies, consulting best practices, and common web and application architectures. This position requires a strong technical background, excellent client and project management skills, proven ability to do hands on technical work when needed, and ability to lead technical projects and technical teams. Successful candidates must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
About the Team
The Enterprise Services and Support team is an experienced group of industry experts and Internet technologists working the top Financial Services, Automotive, Life Sciences, and CPG companies in North America. From a range of backgrounds across these key verticals, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service.
Responsibilities:- Work independently or lead small technical teams with Akamai enterprise customers to evaluate their web architecture and deliver the appropriate integration solution. This includes, but is not limited to, evaluating the customers’ content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customers’ business and technical requirements.
- Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables.
- Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates.
- Work closely with Account Management, Sales professionals, engineering, product development and Customer Care to resolve issues that arise during customer trials or integrations.
- Identify new product features and additional sales opportunities during trials and integrations and communication of the same to product development and sales teams.
- Track and document status and time spent on customer integrations.
- Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations.
- Review quality of customer integrations.
- Support and train technical team of Partner organizations.
Qualifications:
Basic Qualifications
- Bachelor's degree in MIS/CS or Bachelor's degree in another field or 4 years of relevant experience in Internet technologies.
- Minimum 5 years of IT solution delivery experience within a consulting organization including experience as a project technical team lead or technical project manager.
- Minimum 2 years experience working on and managing enterprise scale projects with direct client exposure.
Desired Qualifications
- Experience in Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design.
- * PMP Certification.
- J2EE or .NET coding experience is a plus.
- Experience in one or more web development languages, methodologies and/or architectures.
- Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level.
- Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
- Demonstrated success developing client relationships.
- Experience with enterprise and data center networks, system design and operation, including infrastructure design and build out, caching proxies, routing, switching and load balancing.
- Experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize workload.
- Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
Other Information
- Is relocation available for this position: No
- Is US Citizenship required: No
- Is a Security Clearance Required: No
About Akamai:
No one carries more of the world's Web traffic than Akamai, so working with Akamai means you’re helping some of the world’s best known brands succeed in bringing any experience to any device, anywhere. Cloud computing, SaaS, eCommerce, online entertainment and dynamic personalized experiences are all fueled by Akamai technology. Join Akamai and you join a culture that’s extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions. Some of the best minds in business, mathematics, and engineering work at Akamai – leading, learning and shaping the future of the Internet.
Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply. No time to apply? Join our Talent Community.
Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.
No comments:
Post a Comment