Akamai Technologies - Chicago, IL (Greater Chicago Area)
Job Description
About the Job
Senior Technical Project Managers at Akamai require a strong technical background, excellent client and project management skills, proven ability to do hands on technical work when needed, and ability to lead technical projects and technical teams. Successful candidates must be action oriented, capable of independently solving complex technical problems, and able to communicate clearly and effectively to both technical and business audiences.
About the Team
Akamai Professional Services offers consulting services that address all phases of a customer’s Internet strategy. Akamai’s Professional Services team calls upon its Internet expertise to architect the optimal solution for the unique business and technical requirements of our customers. Through its proven methodologies and processes, this highly experienced team of consultants has implemented effective solutions for over 2,000 Akamai customers.
The Technical Project Manager will focus on retail and travel customers as a member of the Commerce Services team. The Commerce Services team is an experienced group of industry experts and Internet technologists working with working with the top retailers in the IR 100, the next up and coming retailers and the largest travel companies in North America. From a range of backgrounds across the Commerce sector, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service.
Responsibilities:- Work independently or lead small technical teams with Akamai commerce customers to evaluate their web architecture and deliver the appropriate integration solution. This includes, but is not limited to, evaluating the customers’ content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customers’ business and technical requirements.
- Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables.
- Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates.
- Work closely with Account Management, Sales professionals, engineering, product development and Customer Care to resolve issues that arise during customer integrations.
- Identify new product features and additional sales opportunities during trials and integrations and communication of the same to product development and sales teams.
- Track and document status and time spent on customer integrations.
- Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations.
- Review quality of customer integrations.
- Minimal travel to supported customer’s offices when necessary (~10% travel).
Qualifications:
Basic Qualifications
- Education: Bachelor's Degree in Computer Science, Computer Engineering or Management Information System or relevant field.
- Minimum 5 years of overall experience in IT industry.
- Minimum 5 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services.
- Minimum 5 years of experience in Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design.
Desired Qualifications
- Implementation experience with web delivery technologies.
- Experience in one or more web development languages, methodologies, and/or architectures - J2EE, HTTP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache.
- Detailed knowledge of Internet technologies and considered a subject matter expert in any relevant internet topic.
- Experience delivering internet technologies within B2B or B2C - shopping cart, user personalization, and dynamic database architectures.
- Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
Other Information
- Is relocation available for this position: No
- Is US Citizenship required: No
- Is a Security Clearance Required: No
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.
About Akamai:
No one carries more of the world's Web traffic than Akamai, so working with Akamai means you’re helping some of the world’s best known brands succeed in bringing any experience to any device, anywhere. Cloud computing, SaaS, eCommerce, online entertainment and dynamic personalized experiences are all fueled by Akamai technology. Join Akamai and you join a culture that’s extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions. Some of the best minds in business, mathematics, and engineering work at Akamai – leading, learning and shaping the future of the Internet.
Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply. No time to apply? Join our Talent Community.
Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.
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