Project Coordinator - Unilever - Kingston upon Thames

Project Coordinator

Unilever - Kingston upon Thames (Kingston upon Thames, United Kingdom)

Job Description

Job Title: Project Coordinator (Service Excellence)
Salary: £27,000 - £34,000 depending on experience
Benefits: Performance related bonus, pension, healthcare, 25 days holiday, corporate bens
Location: Kingston upon Thames
Travel: 5%

ABOUT THE ROLE
 
We are currently recruiting a Service Excellence Project Coordinator within Business Excellence Services to coordinate the delivery of some improvement projects.. The Service Excellence team is split into ‘Continuous User Insight’ and ‘Improvement projects’. This last area includes all projects that have a strong user experience business case as well as financial, and span across all ES service lines. All projects in this space are global, cross functional, and high profile.
 
KEY RESPONSIBILITIES

 
As Service Excellence Project Coordinator you will be responsible for:
• Timely collection and analysis of data to build the business case for improvement projects.
• Design of solutions to improve user experience with our internal services.
• Creating and maintaining realistic project plans and tracking activity against plan. Holding others accountable to deliver.
• Monitoring costs, timescales and resources used of project work-streams, and taking action where these deviate from agreed tolerances.
• Identifying and resolving issues in a specific work-stream that may hinder change.
• Providing regular and accurate reporting to project stakeholders and chairing weekly project team meetings and monthly project board meetings with senior project stakeholders.
• Compiling project documentation to manage the projects through the project management phases.
 
REQUIRED LEADERSHIP BEHAVIOURS
 
• Accountability & Responsibility
• Growth Mindset
• Consumer and Customer Focus
• Bias for Action
• Building Talent & Teams
HOW TO APPLY
 
Hear stories from our Unilever Makers and understand how you can start your own Unilever career at:  http://www.unilever.co.uk/careers-jobs/professionals/ .
Or to apply now, click on the link below:
https://unilever.taleo.net/careersection/external/jobdetail.ftl?job=56409&lang=en&sns_#.UYV0oszoqcE.mailto
All candidate applications are reviewed in accordance with the criteria outlined for the job role. Please note that the closing date for the receipt of applications is 14th May 2013.   
 
Candidates who have applied online can track their application through the candidate tracking link or, if you have any additional queries, you may contact the Recruitment hotline number on 0800 0284390.

Desired Skills & Experience

 
ESSENTIAL EXPERIENCE, SKILLS & QUALIFICATIONS
 
• Project Management experience ideally within a business process improvement area.
• Business Process Improvement – ideally possessing a background in service excellence /  improving user experience
• Business Process mapping e.g. user journeys – ideal but not essential
• Stakeholder Management – previous experience of working in a cross functional team, leading project meetings.
• An awareness of change management and how it might affect users.
• Requirements gathering – experience of understanding stakeholder needs, documenting and analysing findings.

Company Description

160 million times a day, some-one somewhere chooses a Unilever product.

Our brands include Dove, Knorr, Hellmann’s, Becel/Flora, Calvé, Magnum, Wall’s, Kibon, Algida, Ola, Ben & Jerry’s, Brooke Bond, and PG Tips brands.

Our products are sold in more than 180 countries, with 53% of our business coming from emerging and developing markets and our continued success is a result of our focus on innovation and sustainability.
We ensure our enterprising and talented people have the freedom to act and are empowered to make bold, tough decisions.

Our ambition is to double in size by 2020 ,whilst reducing our environmental footprint by half, and our sustainable living plan launched in 2010 sets out exactly how we will achieve this.
In recognition of our commitment ,Unilever has been named sustainability leader in the Food & Beverage 'super-sector' of the Dow Jones Sustainability Index (DJSI) for the twelfth consecutive year.

We want to speak to talented, individuals with integrity who will help us deliver our ambitions across all locations and multiple disciplines; if that describes you please sign up to follow Unilever for regular updates and roles across the world.