Technical Training & Support Manager - Cummins- Johannesburg, ZA-GT (Johannesburg Area, South Africa)

Technical Training & Support Manager

Cummins- Johannesburg, ZA-GT (Johannesburg Area, South Africa)

Job Description

Company Overview
Cummins Inc. is a $18 billion, Fortune 200 company and the world’s largest independent producer and distributor of diesel engines and related components. Our continued success globally is predicated on the capability and extent of our product range, our commitment to new technology and the quality of our people.


Globally


Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana (USA), Cummins serves customers in approximately 190 countries and territories through a network of more than 500 Company-owned and independent distributor locations and approximately 5,200 dealer locations.


Africa
Regionally, Cummins Africa operates across eleven countries, employs in excess 1500 people and is a recognized segment leader in the Mining and Power Generation market segments.


Purpose of the position
· Provides technical support and training to clients after the sale of the product; troubleshoots technical problems.
· May provide technical training to customer's staff.
· Recommends product improvements to design staff in response to customer feedback.
· Supports counterparts in strengthening their relations in customer partnerships.
· Works with sales force, customers, and potential customers regarding the resolution of technical or engineering issues that affect the sales, installation and utilization of the company's products.
· Proposes changes in products and services that result in cost reductions and increased sales.
· Provides sales force coaching focused on technical development.
· Evaluates products and solutions based on customer requirements
· Participates in all technical aspects of the sale.
· Prepares operating manuals, reference materials or training materials for customers and the sales force.
· Six Sigma certification and involvement to improve customer operating costs and product reliability / durability.
· Mentors and grows less experienced technical support specialists.

Required Skill and Experience

Intermediate level of relevant work experience required.

Skills – Leadership:
· Solid understanding of how to think strategically
· Ability to develop plans that are thorough, realistic, and effective in meeting goals
· Ability to analyze issues by gathering relevant information systematically and considering a broad range of issues or factors
Skills – Technical:
· Ability to lead cross-functional teams in implementation of customer or territory projects and improvement activities
· Ability to develop rapport, build trust, and create value in relationships with customers and channel partners
· Ability to establish a plan for a call, set call objectives, develop a call strategy, and conduct and close the call.
· Incorporates Sales Dialogue Skills (Listening and Probing)
· Ability to assess the support needs of the territory or customer, develop and deliver the training, policies and programs to support them and establishes a communication network
· Ability to identify and execute the key initiatives to achieve goals with customers and/or channel partners
Ability to effectively and clearly communicate in both written and verbal means

Desired Skills & Experience

Education, Licenses, Certifications
College, university, or equivalent degree in engineering



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