Seagate - Russia -RU- Russia (Russian Federation)
Job Description
Seagate is an employer of choice. We are an innovative, team-based organization with technical and operational excellence that drive a history of success. The company has earned a spot as one of Fortune's "2012 World's Most Admired Companies", ranking among the top 10 computer-industry companies.Objective
The Sr. Customer Technical Support Engineer will provide technical support on Seagate products to customers and business partners and acts as technical resource within the Seagate organization. They will be part of the Seagate CTS team working on internal and external projects relating to Seagate's products and business.
Responsibilities
• Provide product support, becoming an expert on all aspects of performance and features of Seagate products
• Work closely with business groups to ensure resolution to all issues during the drive evaluation phase at customer site, maintain high levels of communication concerning the status of the evaluation
• Liaise with Sales and participate in forming a joint strategy for accounts and represent Seagate at customer-site as necessary to support sales requirements
• Support Sales with technical presentations to customers
• Provide product-evaluation and qualification support, working with Sales to determine appropriate products for evaluation and plan and procure samples
• Provide onsite support to the Customers' product development and production engineers in the definition of hardware and software failures; assure timely resolution of reported problems
• Monitoring the product quality performance with assigned Customers and where necessary, provide Failure Verification support, feedback on integration data and issue failure analysis reports and corrective actions
• Ensure where appropriate, that product engineering changes during the life cycle of a product are reported to the customer and work with the Customer's technical staff on the re-qualification if required
• Organize technical training for partners and customer where required and provide training covering a wide variety of technical subjects to managers and technical staff at customer sites
• Maintain knowledge of the Seagate disc drive product line, especially with regard to hardware and firmware developments and ensure the customers are kept informed of all the latest technical information related to the products within the assigned group
• Maintain awareness of production issues at major customers and any situations that require support, communicate recommendations for resolution internally
• Internal communication
o Daily contacts with CTS team members and sales colleagues and regular communication with peers
o Seagate groups such as Seagate Design Centre teams and factory teams
• External communication
o Intensive contacts with the management and technical staff in customer organizationsRequired
• Minimum Bachelors Degree in Computer Engineering, Electronics or IT related area (or equivalent through work experience)
• Minimum two years relevant experience in a Technology company
• Good ability to quickly assess and define technical problems and their causes and recommend solutions
• Good communication skills, written and spoken, in Russian and English
• Strong customer-relationship-management skills and report-writing
• Able to work independently and also as a team player
Preferred
• Knowledge of Cloud technology (web development, internet infrastructure)
• Knowledge of Social Media technology (platforms, storage)
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