TRICARE Beneficiary Service Representative/Floater - Osan, Korea

TRICARE Beneficiary Service Representative/Floater - Osan, Korea

SAIC - Osan (Korea)

Job Description

TRICARE Beneficiary Service Representative/Floater - Osan, Korea (Job Number:328984)

Description:


Portions of SAIC to be renamed Leidos, Inc., subject to stockholder approval and consummation of a separation transaction if approved by SAIC board of directors. SAIC is pursuing a plan to separate into two independently traded companie; one that provides technical, engineering, and enterprise information technology services primarily to the U.S. government (new SAIC), and one that delivers technical solutions in national security, engineering, and health (Leidos, Inc).

Company: MEDPROTECT LLC (MEDPROTECT), a wholly owned subsidiary of SAIC, provides enrollment and education services to military communities around the world.

Title: TRICARE Overseas Program Beneficiary Service Representative/Floater

Location: Osan, Korea - TRICARE Service Centers (TSCs)

Job Description:

Position Overview:

Under minimal supervision, serve as TRICARE liaison for TRICARE Overseas Prime beneficiary population. Independently perform a variety of tasks that are broad in nature and concerned with customer service, enrollment/disenrollment, portability, TRICARE education, and issues tracking. Maintain confidentiality and ensure that information meets the standards and requirement established by partnering professional organizations.

Report to Regional Lead for the specific region.

Responsibilities:
- Process registration of TRICARE beneficiaries in the Composite Health Care System (CHCS).
- Process enrollments, disenrollments, and portability using the Defense Online Enrollment System (DOES).
- Maintain electronic system/paper files and data integrity.
- Process and correct enrollment discrepancies between CHCS and DOES.
- Assign primary care managers (PCMs) to TRICARE beneficiary as appropriate.
- Verify eligibility information for remote beneficiaries.
- Research and interpret benefits, policies, and procedures to military staff, remote site Points of Contact (POCs), and other resources.
- Provide customer support to the Military Treatment Facility (MTF) Commander and/or the TRICARE Area Office (TAO) staff as directed by the TRICARE Overseas Program (TOP) Regional Lead, TOP Deputy Program Manager, or TOP Program Manager.
- Provide phone coverage and assistance for walk-in enrollment traffic in the TSC.
- Travel to local MTFs where coverage is required due to vacancy, leave, or absence of MEDPROTECT BSR. Travel 25-75 percent.
- Participate in off-site briefings such as enrollment briefings, fairs, or other functions when directed by the Regional Lead.
- Provide education and enrollment information to beneficiaries.
- Obtain required training and maintain system accounts as appropriate.
- Handle faxed enrollment forms during shift.
- Determine the appropriate assistance levels and when call forwarding or other referrals are needed to address the beneficiary’s question.
- Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information (PHI).
- Comply with all required HIPAA training and refresher courses.
- Adhere to dress code at TSC.     

Qualifications

:
Required Education and Skills:
- High school education or GED. Bachelor’s degree preferred.
- Three years’ cumulative experience in the following areas:

 Two years’ experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.

 Two years’ experience in a medical or clinical environment.

 One year experience with the CHCS or other civilian healthcare computer system and in processing medical claims.
- One year customer service experience in a public environment.
- Must be eligible for and maintain ADP2/IT2 clearance.

Key Competencies:
- Fluent in English. Multilingual ability preferred.
- Proficient in written and oral communications.
- Ability to respond tactfully with people.
- Ability to work independently and under general supervision.
- Excellent organizational skills, attention to detail, and time management skills.
- Ability to multitask.
- Knowledge of TRICARE Overseas Programs, DEERS, CHCS, and Web GIQD.      

SAIC Overview:
SAIC is a FORTUNE 500® scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy & environment, health and cybersecurity. The company's approximately 41,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and selected commercial markets. Headquartered in McLean, Va., SAIC had annual revenues of approximately $10.6 billion for its fiscal year ended January 31, 2012. For more information, visit www.saic.com. SAIC: From Science to Solutions®

Job Posting: Jun 27, 2013, 8:45:23 AM
Primary Location: Korea, Republic of-Seoul-OSAN

Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: ADP2 / IT2
Potential for Teleworking: No
Travel: Yes, 50% of the time
Shift: Day Job
Schedule: Full-time

Company Description

SAIC is a FORTUNE 500® scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy and the environment, critical infrastructure, and health. The company's approximately 43,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and selected commercial markets. SAIC had annual revenues of $10.85 billion for its fiscal year ended January 31, 2010.

For more information, visit www.saic.com. SAIC: From Science to Solutions®