Principal Professional Services Consultant - SuccessFactors- Brisbane

Principal Professional Services Consultant

SuccessFactors- Brisbane (Brisbane Area, Australia)

Job Description

• Manage the ongoing client relationship for a portfolio of clients and support new business development activities
• Engage with clients to maximize software usage and return on investment
• Proactive management of the strategic direction and client service plan ensuring clients who use SuccessFactors achieve business execution results, leading to a renewal of their investment in SuccessFactors.
• Provide best-practice recommendations on customer processes
• Master and maintain detailed knowledge of SuccessFactors' product-suite and configuration options
• As assigned, undertake and complete implementation projects, including the solution configuration, within the time allotted, with high levels of customer success
• Prepare and facilitate client training sessions and workshops
• Communication and provision of content relevant to client at strategic level.
• Advocate on behalf of clients with product management, engineering and management for critical product enhancements and issue resolution
• Create and maintain a rolling 4 quarter view of portfolio including usage, health and propensity to renew
• Partner with broader account team (sales, PS, CS, executives) to provide seamless and positive customer interaction

Desired Skills & Experience

• Demonstrated executive relationship management skills as a key contact between SuccessFactors and our clients. Confident in building and maintaining relationships with senior contacts within client organizations.
• Demonstrated passion for customer success and the ability to influence change and deliver results for customers, through interactions and advice at all levels.
• Strategic thinking and analytical skills to diagnose client needs and implement changes that will drive client business success.
• Demonstrated Project Management experience
• Able to diagnose complex business challenges and effectively explain why SuccessFactors solutions are the best fit to a customer's needs.
• Strong knowledge of applications and use of consulting and technology in Human Capital Management.
• The ability to develop and demonstrate technical competence including a general understanding and interest in IT and enterprise software - specifically software-as-a-service (SaaS/“on-demand”),
• Ability to learn and assimilate business and technical information quickly.
• Able to build, manage, and maintain strong relationships across a portfolio of clients, effectively prioritizing time and resources in order to maximize the economic value of the portfolio.
• Ability to work across content domains to connect business strategy with integrated talent management in ways that demonstrate expertise and build client confidence.
• Strategic business and HR consulting experience preferably in business strategy, goals and talent management, analytics and technology.
• Strong professional communication and interpersonal skills, combined with effective negotiation skills and a demonstrated effectiveness in a managerial context.
• Ability to credibly present recommendations at senior levels in the organization; proven ability to adapt communication style

Travel

• Regular travel is a feature of this position (35% of time).

Company Description

About SuccessFactors

SuccessFactors, an SAP Company, is the leading provider of cloud-based Business Execution Software and delivers business alignment, team execution, recruiting execution, people performance, and learning management solutions to organizations of all sizes across more than 60 industries. We offer the most powerful software-as-a-service (SaaS) solutions on the market. As we like to say… our cloud strategy is BadAss SaaS. Period. As an SAP company, the possibilities for growth, innovation, and impact are endless!

Our primary focus is always on the win. When our customers win, we win. We deliver innovative solutions, content and analytics, process expertise, and best-practice insights to our broad and diverse customer base. Today, we have more than 3,500 customers and 15 million subscription seats in more than 168 countries using our solutions in 35 languages.

Are you ready? You’re in for an exciting ride. SuccessFactors is known for its innovation, extraordinary leadership, and high-energy culture. Our talent around the world is all passionately focused on revolutionizing the future of work, and we hire high-performing people that want to make a difference.

Our commitment to our employees is to provide opportunity for personal and professional growth, recognition for real impact, and meaningful rewards for delivering amazing results! Employees truly are the heart of our success!

We expect all our talent to be leaders – no matter your role. We challenge ourselves and each other to swing big and take risks every day. We move fast, but we care about how we work with each other. It’s one of our core values – “No Jerks!”

Connect with us! Learn more about the culture at SuccessFactors, an SAP Company, see pics of our global offices, talk to recruiters, and see real-time job openings:

Facebook: http://facebook.com/successfactorscareers
Twitter: http://twitter.com/CareersAtSF
YouTube: http://youtube.com/CareersAtSF
Linkedin: Search "SuccessFactors Careers"

Match yourself and your network on Facebook and Linkedin to open jobs at SuccessFactors using our new SocialMatcher tool: http://jobs.successfactors.com/social-matcher/