CSR - SBS Chicago Loop Location

ADP - Chicago, IL, US (Greater Chicago Area)

Job Description

Requisition #: 58499
Job Title: CSR - SBS Chicago Loop Location
Country: United States
State: Illinois
City: Chicago
Employment Status: Full Time
Division:

Job Responsibilities:
(Description)

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business


With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment. ADP is committed to investing in our associates' career development and professional growth. In fact, we have been repeatedly recognized by Training magazine's "Training Top 125" list. To find out more About ADP, please visit our website at http://www.adp.com/. (NASDAQ: ADP)
SBS Service Excellence is a core value at ADP. In our Small Business Services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your career?
As a Client Service Representatives you will make a difference! It's all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. You provide the expert support, in payroll, accounting, tax filings, money movement and product issues to enable our clients to be more effective employers.

Duties include:
- Receiving and providing resolution for incoming client calls regarding ADP''s EasyPay payroll system.
- Collaborating with fellow ADP colleagues in a service center environment to answer questions received from an ADP client regarding our Payroll and HR products.
- Researching & resolving issues with W2's, Money Movement, Tax and reporting.
- You will investigate; research, analyze and resolve simple to highly complex problems.
- Providing assistance to our clients regarding ADP products to ensure full use and understanding of our products' capabilities and procedures.
- Following-up with clients to ensure they were satisfied with the service received.
- Developing and maintaining effective ADP/client relationships and work to ensure the client has a meaningful and positive experience when speaking with an ADP representative.
- Enthusiastically performs related duties as required

Qualifications Required:
(Experience, Skills, Academic)

***Must be able to travel for training
- Experience in a Client Services capacity with knowledge of payroll and accounting preferred
- Some college preferred; Recent College Grads encouraged to apply
- Effective oral and written communications skills required, along with good interpersonal skills
- Good organizational skills with focus on detail and accuracy
- Effective time management skills required
- Ability to work under the pressure of time constraints and to prioritize client issues
- Ability to multi-task, and work in a fast paced team environment, high call volumes, meet deadlines and prioritize client issues
- Demonstrated ability to provide positive results, professionalism, and a strong focus on Client Satisfaction
- Ten-key and/or Data Entry preferred
- Common office software ability
- Must be able to work flexible hours during peak processing periods, including year-end

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

All Locations: United States, Elk Grove Village, IL

Apply