Customer Care Specialist - L'Oreal - Moscow, Russia (Russian Federation)

Customer Care Specialist

L'Oreal - Moscow, Russia (Russian Federation)

Job Description

To manage the order to cash cycle based on strong relationships with our customers and meeting their needs ina cost efficient manner. 

• Establish customer service objectives and priorities: overall and team specific objectives

• Ensure adherence with policies described in the General Terms of Trade

• Build customer relationships and exchange market metrics information

• Recommend initiatives with customers to optimize flows (information, products, financial) and costs

• Define scorecards for key indicators follow-up and focus on service levels

• Supervise Credit Manager to ensure credit collection and risk assessment, client base management, reportingand budget for credit indicators.

• Ensure complete and regular exchange of information with Sales Department concerning customers

• Ensure that the right information is shared and tracked throughout the organization (forecasts through VendorManaged Inventory (VMI), customer constraints, etc.)

• Lead customer surveys and present recommendations

• Communicate customer constraints/requests to other supply chain teams

• Participate in customer service and credit budget construction

Technical & Professional competencies required 

• Expertise in customer supply chain

• Customer relation /interpersonal skills

• Commercial knowledge

Company Description

L'Oréal is world leader in beauty products.

Created in 1909 by Eugène Schueller, a visionary chemist with a tremendous entrepreneurial instinct. For the past century, L'Oréal has pursued a tireless quest: respond to desire for well-being of millions of men and women and give every person the right to beauty by making it accessible.

L'Oréal key numbers (2011):

- €20.34 billion consolidated sales
- 613 patents registered in 2011
- across 130 countries
- 68,900 employees
- L'Oréal has been recognized by the Ethisphere Institute as one of the "World's Most
Ethical Companies"
- L'Oréal has been recognized one of the 50 "Most Admired Companies" by Fortune
Magazine for 2010
- L'Oréal has been recognized one of the 50 most attractive employers by Universum
for 2010


L'Oréal reaches out across 27 international brands and operates across 5 different Divisions:

- Consumer Products: high technology products at competitive price distributed through mass-market retailing channels

- Professional Products: Portfolio of brands that meet the requirements of hair salons

- Luxury Products: Prestigious brands which offer customers products and premium service in department store, speciality stores and travel retail outlets

- Active Cosmetics: Dermo-cosmetics products sold in pharmacies and specialist retailers and supported by advice from pharmacists and dermatologists

- The Body Shop: naturally inspired and fairly traded products sold in Body Shop stores throughout the world 

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